Privacy Policy

1. Introduction

Welcome to Kryzon Store ("we", "our", or "us"). We are a digital top-up service provider offering game diamond top-ups, in-game currency, and other digital services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform at https://kryzonstore.com.

By using our website and services, you agree to the terms described in this policy.

2. Information We Collect

We collect only the minimum information necessary to provide our services:

a) Account Information

• Full name
• Email address
• Profile picture (if signing in with Google)

b) Order & Transaction Information

• Game User ID / Player ID (required for top-up delivery)
• Order history and transaction records
• Payment confirmation details (e.g., Transaction ID submitted by the user)

c) Wallet Information

• Your Kryzon Store wallet balance
• Wallet credit history (top-ups, refunds, and deductions)

d) Technical Information

• IP address (for security and fraud prevention)
• Browser type and device information
• Session cookies and login tokens

3. How We Use Your Information

We use your information only for the following purposes:

We do not sell, rent, trade, or share your personal information with any third parties for marketing, advertising, or commercial purposes.

4. Google OAuth Login

When you choose to sign in using Google OAuth, we receive basic profile information (name, email, profile photo) from Google solely for the purpose of creating and authenticating your account.

We do not access your Google contacts, Gmail, Google Drive, Google Calendar, or any other Google service. Your Google account password is never visible or stored by us. Authentication is handled entirely through Google's secure sign-in infrastructure.

5. Payment & Transaction Policy

Kryzon Store operates a manual payment verification system. We do not integrate with or use any third-party payment gateways such as bKash, Nagad, Rocket, Stripe, or similar services.

How it works:

• You send payment via your preferred method as instructed on our platform
• You submit your Transaction ID or payment proof through our order form
• Our team manually verifies the payment against our internal records
• Upon successful verification, your top-up is processed and delivered

What we do NOT collect:

• Bank account numbers or PINs
• Mobile banking credentials
• Credit or debit card information

All payment verification is handled internally through our own secure order management system.

6. Wallet Data & Refunds

Kryzon Store maintains an internal wallet system for each registered user. Your wallet balance is stored securely in our database and is used to:

• Issue refunds as wallet credits when applicable
• Allow you to use credited balance for future purchases

Wallet balance data is tied to your account and is only accessible by you and authorized Kryzon Store staff. It is never shared externally.

7. Data Storage & Security

• All data is stored securely on Supabase, a trusted and encrypted cloud database platform
• All data in transit is protected via HTTPS/SSL encryption
• Access to user data is strictly limited to authorized personnel only
• We regularly review and update our security practices

8. Data Retention

We retain your account and order data for as long as your account remains active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us.

9. Cookies

We use essential cookies only — to maintain your login session and keep you securely signed in. We do not use advertising cookies, cross-site tracking cookies, or any analytics cookies from third-party services.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it promptly.

11. Your Rights

You have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request that inaccurate data be corrected
• Deletion — Request deletion of your account and all associated data
• Withdrawal — Withdraw your consent for data processing at any time

To exercise any of these rights, contact us using the information below.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or data-related requests, please reach out to us:

• Email: support@kryzonstore.com
• WhatsApp: +8801638878330
• Telegram: @kryzonbd
• Website: https://kryzonstore.com

We aim to respond to all inquiries within 24–48 hours.